"It's close to midnight
Something evil's lurking from the dark
Under the moonlight
You see a sight that almost stops your heart
You try to scream
But terror takes the sound before you make it
You start to freeze
As horror looks you right between your eyes
You're paralyzed" - Micheal Jackson, Thriller
You know what's scary? Running a business without proper procedures and training programs in place!
Don't let your employees stumble around in the dark like a bunch of zombies....
Many businesses understand this. Most operational personnel know that that they need good documentation, and most try to create good documentation.
And most of them fail.
Usually, it’s not because they don’t try hard enough. Typically, it’s because they are not doing it the right way. Worse, they just don't have the time or manpower.
Documentation needs to not only be a priority in your operation, but it also needs to include and be structured around its different functions. Each of these functions requires a distinct mode of writing. It also needs to be generated with the end-user or operator in mind.
Let White Spruce Ventures be your Rick Grimes (or Sam and Dean Winchester) to your scary documentation and training issues!
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